CCM support

What is CCM?

The Children’s Centre Management Information System; CCM, is used by Children’s Centres in Barnet to record information about families, children and carers that access their services.

Accessing CCM

CCM can be accessed through the internet at, using your username and password.

Access for new Children’s Centre CCM users

All new CCM users must complete the CCM introduction training provided by the Family Services Systems & Data Team before access will be granted.

This must be requested using the CCM System Access Request Form by user’s line manager.

Completed forms should be sent to:

All new CCM users must have been set up with an email account at their Children’s Centre so that log in details can be sent to them.

Please note: log in details will not be sent to generic email accounts.

The above are the minimum requirements for allowing access to a database that holds personal and sensitive personal data.

CCM Support

The Family Services Systems & Data Team provide an email support service for CCM users.

All queries/issues to be sent to the dedicated support email account:

The information to be supplied by the Children’s Centre to CCM Support will include (as a minimum):

  • user’s name
  • user’s telephone number
  • details of incident, including screen shots where appropriate
  • client identification number (if support call is related to a client record).

Email subjects should include the subject of the support call.

CCM user guidance

You can download the below documents for support on using the system:

CCM guidance documents

 Guidance Document  Description  Audience
CCM Portfolio of Documents The CCM Portfolio of information Documents has three parts:
  1. CCM Framework
  2. Data Guidance
  3. CCM Basic User Guide
All users of CCM
CCM Basic User Guidance The basic user guide is aimed at hands-on first time users of CCM that will be
inputting data to the system.
All users of CCM
CCM Superuser Guide Guidance for CCM system superusers and Children’s Centre Managers. Children's Centre Management  and CCM Superusers
CCM Barcoding and Messaging Guide

Guidance on using barcoding and messaging within CCM.

There is a separate CCM messaging acceptable use policy that forms part of this document (appendix 1)

All users of CCM

CCM Guide to recording Casework

Guidance on using CCM casework functionality for maintaining family support records. Children's Centre Management, Family Support staff and CCM Superusers

List of Children's Centre reach areas 2016-17

Full list of Barnet postcodes by children's centre reach, ward, LSOA and deprivation score. Children's Centre Management and CCM Superusers